The formal standard definition of quality, accepted by major national and international standards organizations (ISO 8402):
Quality - the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
How does Lipscomb Chemical make an impact on quality?
1. Make quality a philosophy of the company.
The management and all employees of Lipscomb are chosen for their technical backgrounds and for high ethical and business standards. Our company’s longevity is in part due to ‘doing the right thing for both customer and supplier’. We try to understand and communicate issues openly and upfront to address potential quality conflicts. Lipscomb Chemical specialists act as mediator and quality communication link, with the highest of ethical standards.
2. Understand customer needs and requirements.
Lipscomb technical sales specialists get involved at the technical and chemistry level to understand the specifics of the application or technical problem.
3. Understand supplier offerings and capabilities.
With three decades of supplier relationships, Lipscomb has teamed with leading suppliers in each market served. Suppliers are researched for their quality programs, responsiveness, technology capability, as well as for product, customer, and market focus. Suppliers who do not pass the Lipscomb supplier review process do not become team members. Lipscomb specialists undergo yearly training sessions at supplier technical centers to stay at the leading edge of product technical changes as well as global industry trends.
4. Have the knowledge base to match the customer need with the correct supplier offering.
Lipscomb technical sales specialists have broad, in-depth experience at resolving technical issues. Leading customers to the correct solution is what we do best and is key to the success of Lipscomb Chemical. Solutions to technical problems may cross supplier or market lines, both of which are strengths of the Lipscomb offering.
5. Have a dedicated support staff proactively involved in each step of the supply process, on a continuing basis.
Lipscomb is a service company. Once a supply chain is in place, it is imperative that all systems work: customer communication, inventory planning, shipping, product specifications, certificates of analysis, technical literature, invoicing, and any special customer requirement. Our customers and suppliers consistently rate Lipscomb Chemical as a leading distributor and manufacturer representative in the Western and Southwestern U.S.
6. Communicate and strive to improve supplier capabilities and customer focus.
Lipscomb technical specialists pride themselves on their communication level deep within supplier organizations to alert suppliers to market, product, customer trends and changes. Knowledge of customer requirements is key to quality improvement.
7. Actively participate in the National Association of Chemical Distributors (NACD).
As an active member of NACD, Lipscomb Chemical has established a leadership basis in health, safety, and environmental performance.
NACD
Lipscomb Chemical has achieved full member status of the National Association of Chemical Distributors, an international association of chemical distributor companies that is committed to product stewardship and responsible distribution in every phase of chemical storage, handling, transportation, and disposal.
A member-voted condition of membership is a signed commitment to the NACD Responsible Distribution ProcessSM (RDP), which requires members to continuously improve performance in protecting health, safety, and the environment.
National Association of Chemical Distributors' members play a leadership role in their communities as technical and safety resources and are eager to provide the same assistance and guidance to local, state, and federal legislators on technical issues relating to the security, safe handling, storage, transportation, use, and disposal of chemical products.
NACD's over 300 member companies are located in every region of the country and operate more than 750 chemical distribution locations. Member companies are largely entrepreneurial and generally service a particular geographic region and specific industrial sector. They know their products and processes, and provide value-added services to their customers in a professional, responsible manner. For more information, visit National Association of Chemical Distributors web site at www.nacd.com.
Lipscomb Chemical is also a supporter of the Chemical Education Foundation, whose mission is to provide a comprehensive source of information and educational programs about the benefits, uses, and safe handling of chemicals.
We encourage you to take advantage of their many resources regarding the handling, disposal, risk communication, benefits, and uses for chemicals at their website. There are also many tools for companies, individuals, and educational institutions interested in product stewardship and community outreach. Learn more at www.chemed.org
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