Lipscomb Chemical - Customer Service

INDUSTRY RECOGNITION FOR EXCELLENCE

Customer Service is central to all functions of Lipscomb Chemical. Our customer service professionals have been recognized for many years for outstanding performance, by both customers and suppliers:

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"Dear Pam and Coni: I have just celebrated my tenth anniversary at OPI Products and want to let you know that people do make a difference.

Reflecting back on my beginning days at OPI, I placed my first chemical purchase order with Lipscomb. Lacking experience in the chemical area, both of you walked me through the necessary steps, educated me about the product, provided the pricing and delivery details and added a customer bonus....a wonderful sense of humor!

I went home that evening thinking 'I'm going to love this job'. Thanks for ten years of wonderful service and great attitude. You two really do make a difference. Most Sincerely, S.P. Purchasing Agent, OPI Products"

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"I wanted to take this opportunity to thank you for the extra effort and the excellent follow-up you provided to Delta Technical Coatings. The customer service you demonstrated was outstanding and something I rarely see when dealing with the dozens of suppliers that try to support our needs." D.L., Buyer/Planner, Delta Technical Coatings, Inc.

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"I wish I had ten Lipscomb Chemicals, I wish I had ten Pam's." T.R., Purchasing Agent, Classic Cosmetics.

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Our Customer Service acts as the hub of a wheel, surrounded by our customers, suppliers and Technical Sales representatives; our goal is to always keep the wheel aligned and in motion.

CUSTOMER SERVICE - BY MARKET SEGMENT

Our Customer Service representatives are trained to work closely with Lipscomb Technical Sales Representatives within specific market segments. Knowledge of specific markets improves the flow of information between customers, sales representatives, and suppliers.

No issue is too small or problem too big to be handled in the most professional and efficient manner. Our goal: find answers to any problem or question that will benefit both our customers and suppliers.

All of our Customer Service representatives are able to handle the full processing of any order, large or small, from initiating the order placement to verifying that the delivery has been made. This applies to distribution as well as agency orders, shipping from anywhere to any customer. We maintain updated history files on all customers which help guide inventory and shipment frequency.

SUPPLIER SERVICE - BY MARKET SEGMENT

Customer Service representatives at Lipscomb Chemical work closely with suppliers within specific market segments. We inform suppliers of customer issues and trends within these markets.

Customer Service manages the inventory and shipment of supplier samples. Our Technical Sales representatives are informed of all sample requests so they can follow up with technical assistance.

Our Supplier files are updated with the newest product support information, including the latest material records such as MSDS and Product Data Sheets. In the food market segment, for instance, we maintain up-to-date Kosher Certificate files and automatically inform customers of new certificates.

NETWORKING BETWEEN CUSTOMER AND SUPPLIER

Our Customer Service representatives keep track of order frequency and stock issues. This is particularly important for seasonal orders and materials that temporarily become short in supply. By tracking usage, we can alert customers and suppliers to inventory fluctuation to help prevent customer supply issues. Materials that we sell to our customers come from many parts of the globe, making forecasting a vital tool in assisting both suppliers and customers.

Customer Service keeps track of product quality issues as they affect our customers. We pay attention to the behind-the-scene issues as they occur and work closely with our suppliers to ensure the quality and availability of all products we promote and sell to our customers.

It is this type of detail orientation that has kept us at the top of our business.

OUR SERVICES

• Customer Service - All Questions
• Order Placement - Distribution and Agency
• Distribution Logistics
• Distribution Forecasting and Inventory Turn Management
• Lipscomb Technical Sales Liaison
• Warehouse Management
• Product Management
• Technical Inquiries
• Sample Staging and Delivery
• Supplier Liaison
• Custom Packaging
• NACD Support
• Certificate of Analysis
• MSDS
• Industry Referrals

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